ADAPTER
Available at the hotel reception.
AIRPORT TRANSPORTATION
Our hotel has a paid service that finds you airport transportation.
ALCOHOL
You must be 18 or over to be served alcohol. Finnish law forbids alcohol to be delivered from the restaurant to the hotel rooms.
ALLERGIES
We are happy to help guests with any allergy concerns. Please, let us know if you have allergies at latest when you arrive.
AURORA BOREALIS ALERT
You can purchase an Aurora Borealis alert service at the reception. The service will send you a text and email message when northern lights appear. See more: https://auroraalert.fi
BREAKFAST
Included in room the price, a breakfast buffet is served daily in the Nova Restaurant.
BREAKFAST TO YOUR ROOM
Order a breakfast to your room. Please ask for this paid service at the reception.
CAR RENTAL
Ask for rental cars at the hotel reception.
CLEANING
The room price includes cleaning only after check-out. Please ask at the reception if you would like to have extra cleaning during your stay, a change of bedlinen, an anti-allergy pillow etc.
CURRENCY EXCHANGE
Banks exchange the most common currencies.
CHECK-OUT
Check-out is at 11.00 am. At an extra cost you may extend your reservation if there are available rooms. Please ask at the reception. A later check-out (11 am–12 noon) costs €50. Between 12 noon and 3 pm a check-out costs half of the daily rate of the room.
EMERGENCIES AND SAFETY
See the notice on the hotel room door for guidelines in case of evacuation.
EXTRA BED / BABY COT
Please ask the reception for extra beds and baby cots − subject to availability.
FIRST AID
Please contact the reception.
HAIR DRYER
Each apartment has a hair dryer in the bathroom.
HEATING
All apartments have adjustable underfloor heating.
KEY
The customer is responsible for returning their key at the end of their stay. The charge for unreturned key is €50 / key.
KITCHEN
The customer is responsible for cleaning the kitchen utensils and crockery. Hotel Nova Skyland has the right to charge €50 for uncleaned utensils and crockery.
LOST PROPERTY
Lost property is stored as required by law. The customer is responsible for the costs of delivery to home of lost property.
LUGGAGE STORAGE
Customers may leave their luggage at the hotel reception free of charge and pick them up later.
PARKING
Parking for the Aurora, Metsänhenki and Metsänsyli is located by the apartments. Parking for the Aurora Suite is located in the parking area of the main building. Parking is free with accommodation.
PETS
Pets are not allowed.
PHARMACY
Please ask at the reception about the nearest pharmacy and emergency services.
SAFE DEPOSIT BOX
Please do not leave your valuables in sight in your room. There are safe deposit boxes in your room and at the reception. Nova Skyland is not responsible for lost property.
Aurora Honeymoon Suite, Nordic Cottage, Luxury Nordic Cottage
To lock the door: press “Enter” – “4−9 number code” – “Enter” – “Close”
To open: “Enter” – “4–9 number code” – “Enter”
Aurora Suite, rooms 8–26
To lock the door: press “4–9 number code” – “#”
Open: “same code’’
SMOKING
Smoking is not allowed indoors according to Finnish law. The fine for smoking indoors is €500–€800. There is an ashtray on the outside deck of each apartment.
TAXI
A taxi can be ordered for you at the reception.
UMBRELLA
You can borrow umbrellas at the hotel reception.
UNREGISTERED GUESTS
Unregistered guests in rooms during 8 pm–10 am are charged €100 /person/night.
WI-FI
A free Wi-Fi is available in the hotel area. Choose network “Nova Skyland Guest”. No password needed.